Announcement
💗 We specialize cute tees, custom sweatshirts and fun gifts for the family. Check out our store and reach out if you have any questions!
We appreciate you supporting our small business, it really means a lot 🙏
Thank you
Manuela x
Featured items
Items
All Items
Reviews
About SoPinkCustom
Welcome to SoPinkCustom
Shop members
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Manuela Hamer
Owner
Production partners
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Print & Shipping Partner
Beltsville, Md.
This partner assists in printing and shipping our mugs
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Production & Shipping Partner
FL, United States
Our partner helps us print our designs onto quality apparel and ships orders directly to our customers allowing for a faster delivery time.
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Print & Shipping Partner
Lenexa, KS
This partner helps us produce some of our products
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Print and Shipping Partner
Fremont, CA
They help us print and ship some of our products.
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Print & Shipping Partner
Miami, FL
Our partner helps us print our designs onto quality apparel and ships orders directly to our customers allowing for a faster delivery time.
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Print and Shipping Partner
Hendersonville, NC
This partner assists us in the production and shipping of some of our products
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Print and Shipping Partner
St Louis, MO
Our partner helps us print and ship some of our products
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Print Partner
Charlotte, NC
We have specifically chosen our partner to ensure speedy production and quick local delivery to our UK Customers. Your item is entirely made to order based on our own designs.
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Production & Shipping Partner
CA, United States
We have specifically chosen our partner to ensure speedy production and quick local delivery to our US Customers. Your item is entirely made to order based on our own designs.
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Mug Print Partner
Norcross, GA
This partner assists in printing and shipping our mugs to our US based customers.
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Print and shipping partner
San Jose, CA
Helps me print and ship to US based customers
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Production & Shipping Partner
United Kingdom
We have specifically chosen our partner to ensure speedy production and quick local delivery to our UK Customers. Your item is entirely made to order based on our own designs.
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Print Partner
Santa Ana, CA
We have specifically chosen our partner to ensure speedy production and quick local delivery to our USA based Customers. Your item is entirely made to order based on our own designs.
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
Payment
Credit cards
Debit/bank cards
Etsy Gift Cards
PayPal
iDEAL (Netherlands only)
Sofort (Austria and Germany)
Google Wallet
Apple Pay
Orders are processed once full payment has been received.
Shipping
Please note that Order Processing Times are currently 1 to 8 business days and that shipping may take longer than usual. Thank you for your understanding and for supporting a small business during this difficult time.
👉 ESTIMATED SHIPPING TIMES
UK: Royal Mail 48 hrs
USA: USPS First Class Mail 3-6 business days (expect delays)
Canada: 5-20 business days (expect delays)
European Union: 5-20 business days (expect delays)
Elsewhere: 15-45 business days (expect delays)
🔴 Order processing times must be added to the estimated shipping times!
These are estimates only and delays can occur over which we have no control. We are not responsible for items held in customs, customs charges or import taxes which vary from country to country.
Additional policies and FAQs
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a Custom T-Shirt or Hat Order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I will keep you data for as long as legally required to do so.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
• For purposes of EU data protection law, I, Manuela Hamer, am the data controller of your personal information. If you have any questions or concerns, you may contact me at manuela [!at] sopink.co.uk. Alternately, you may write to me at:
• Manuela Hamer APDO 70, 18680 Salobreña, Granada, Spain
More information
Frequently asked questions
👉 HOW WE WORK
Everything you see in this store is exclusively designed by us and only available here at SoPinkCustom. As it is impossible to make such a large variety of items we have partnered with the very best print partners in USA. Our partners assist us in making the final item and shipping it to you. All items are made to order and do not exist prior to your purchase. For this reason it is important that you check the size guide and product description to make sure you order the correct size and that you like the fit or style of the item. We do not offer refunds or returns unless items are faulty.
👉 CANCELLATION POLICY
Current order processing times range from 1 to 8 business days. Once your order has been received you have 2 HOURS to CANCEL or make any CHANGES to your order including size, color and delivery address. Thereafter, your order will start its processing journey and can no longer be cancelled or changed in any way.
👉 EXCHANGE POLICY
As all items are made to order we cannot offer size or change of heart exchanges. We will replace items if they are defective, damaged or we have made a mistake. Please send us a message together with a description of the problem and 2 photos, one close up and one of the full item showing the fault or damage and we will make it right.
👉 NEED BY DATES
If you need an item for a specific date, event or celebration please reach out to us to discuss your needs BEFORE placing your order. If you add a need by date to your order it is likely to lead to a processing delay as we seek confirmation from you whether or not to proceed based on the information provided.
It is not possible to guarantee delivery dates and we can only provide estimates which are based on the information provided by carriers such as USPS.
During busy sales seasons we recommend allowing additional time due to generally high volume of packages being handled by delivery services.
👉 UNDELIVERED PACKAGES
In the event that your package has been returned due to an incorrect address provided, no access, addressee unknown, unable to forward or marked as unclaimed we will contact you. We are unable to issue any refunds but your order can be re-shipped, however, re-shipping charges and an administration fee of $5 will apply even if the original order was shipped free of charge.
If we do not hear from you within 14 days your item will be donated.
👉 CARE INSTRUCTIONS
Garments are printed using the latest DTG (Direct to Garment) print technologies. Inks used are water based and eco-friendly.
Please wash your item before first use to remove any possible ink stains or manufacturing smells. This is normal and will wash off after the first wash. Follow these guidelines:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
🎄 CHRISTMAS ORDER DEADLINES 🎄
Below is our recommended 'order by' date for Christmas deliveries. These are based on our order processing times plus estimated shipping times provided by carriers. All items are made to order and this will take longer during this busy season. Please factor in a processing time of up to 10 business days (excludes weekends) before items are dispatched.
Dec 8, 2023
GUIDELINE ONLY - we cannot offer delivery guarantees and recommend that you place your orders as soon as possible to avoid disappointment. Please note that we do not offer returns or refunds for late deliveries.
Please note this may be updated as and when we receive new information from carriers.
Seller details
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